SUPPORTFAST IT Support Services
SUPPORTFAST is our portfolio of traditional demand based IT services. Offering break-fix, on-demand support and prepaid blocks, SUPPORTFAST is geared toward organizations with their own IT staff which may require additional skills/support and those organizations wanting to stay with a traditional pay-as-you-go or a consumption based IT service model. SUPPORTFAST offers tiered charges based on the skill level of the IT engineer or consultant required, the urgency of the call, and the time of service. Whether you need a Level 1 (Desktop) engineer for 2 hours, a Level 3 (Senior Infrastructure) engineer for an emergency after-hours breakdown, or a Level 2 (Senior) engineer for 3 days for some server builds, we have skilled and certified IT engineers to meet most requirements. And if you intend to consume more than 20hrs within 12 months, then you can also choose one of our pre-paid block options. Providing options of 20, 40, 50, 80 and 100 units, and all featuring a generous SLA for guaranteed response times plus an assigned engineer, our SUPPORTFAST:Block services are extremely popular among our regular clients who consume lots of hours.