Partnerships

LaserFast has been appointed as one of the few chosen Authorised Alliance Support Organisations in Australia to provide technical support Australia-wide to the clients of Hewlett-Packard in the specialised area of printer repairs.

LaserFast has an Endorsed Supplier Arrangement in place with the Commonwealth Government. This arrangement provides pre-qualification to supply services to the Commonwealth Government. Use of suppliers under the ESA is mandatory for agencies operating under the Commonwealth Financial Management and Accountability Act 1997, for information technology and major office machines, products and services. ESA is part of the Commonwealth Government's commitment to streamlining and simplifying Commonwealth purchasing.

Other major partnerships include:

• Canon Customer Care Provider.
• Lexmark Designated Service Partner.
• Fuji Xerox Strategic Partner.
• Brother Authorised Warranty Centre and on site Warranty Agent in Australia and New Zealand.
• Epson Authorised Repairer.

“…while our standard service model is to charge $80.00 (plus GST) plus parts per repair, there are clients for whom we can tailor a more suitable service program. Whether this is in the form of a maintenance contract, cost-per-page arrangement or a service level agreement, we work with our clients to deliver the right solution.”