LaserFast Managed Print Services
Organisations today are constantly searching for ways to manage and control printing expenditure. These devices need to produce many valuable documents, and if they don’t work effectively, the impact to the business can be devastating.
According to a recent Gartner Report, ‘corporate spending on printing and printing devices accounts for around one to two percent of total company revenues’. (CRN Australia 25/7/2005)
LaserFast Managed Print Services uses some unique software tools to perform a thorough and objective analysis of an organisation's document output environment.
Our knowledge and experience of this industry means that we can:
- Recommend strategies and create innovative output solutions
- Optimally redeploy existing assets and provide new equipment as needed
- Provide all service and supplies, and proactively monitor usage and changing customer requirements
This comprehensive service can be paid for on a simple cost-per-page, or per device basis, accounting for only what is actually used. The client only liaises with one supplier with one invoice.
Benefits of this service:
- Large and often unnecessary capital expenditures can be replaced by a manageable, budgeted monthly expense
- Businesses understand exactly their true cost of output
- Provides accurate information for budgeting
- One vendor, one invoice for all equipment, service and supplies greatly simplifies management and accounting.
- Internal resources are able to focus on the organisation’s core business priorities.
"Migrating printing and copying from a capital expense to an operations expense helps organizations view output a lot like phone services.
You pay for what you use with monthly reports showing pages printed or copied, and amount owed.
Supplies and service are included in that per-page charge, and staff can spend their time more productively focusing on their core business."
Peter J. Grant, Research VP
Gartner, Inc.
Why Choose LaserFast Managed Print Services?
- Output specialist
- Optimally redeploy existing assets and provide new equipment as needed
- Provide all service and supplies, and proactively monitor usage and changing customer requirements
- Vendor Independent - able to offer unbiased and informed advice
- LaserFast owned and managed call centre setup at Head Office, in Hawthorn, Victoria
- LaserFast’s national fleet of certified engineers on the road full time
- 4 hour on-site service for all devices as standard
- View all active jobs online
- Real time proactive monitoring of output fleet
- Flexible solutions
Our Products
LaserFast Managed Print Services can divide its product offerings into 4 main categories:
- Complete outsource of client’s output environment
- Vendor Management
- Service and consumables agreement
- Service Level Agreement
In addition to these, LaserFast is able to customise a solution that fits with a client’s specific requirements.
Our Difference
LaserFast is an independent services company and not an equipment company. We have no product quotas to meet with any hardware manufacturers that bind us to sell certain quantities or brands. Therefore our recommendations are based solely on our detailed and objective analysis of the client’s unique business environment.
Printer and copier manufacturers and resellers have obvious brand bias, and they do not usually address opportunities to optimize existing assets and legacy investments.
Quoting questionable industry averages does not provide customer specific business assessment. These figures are only relevant to service providers and vendors, not the customer, and are likely to increase the cost of service.
LaserFast Managed Print Services take great pride in our recommendations and will only offer solutions based on thorough and objective due diligence, including the customer’s actual measured volumes and an in-depth analysis of workflow and critical business processes.
This ensures we recommend and implement solutions that include exactly the right equipment, software, service and supplies to meet the customer’s specific needs, regardless of manufacturer or vendor. We will also optimally redeploy, manage and service a customer's existing assets, again regardless of manufacturer, often sparing the cost of new equipment that might be redundant and/or unnecessary.
Because our solutions aren't focused on selling equipment, they are flexible and scalable to organisations of all sizes, from large corporations, to small businesses with only one location.
LaserFast Professional Service Agreement (LMPSA)
- The ability to consolidate all hardware, service and consumables into a single invoice per month
- The ability to manage all vendors through one contact point
- Cost per page
- Cost per device
- Customised billing solutions
- Volume agreement which provides a reducing term
- 4 hour on-site service for all devices as standard
- View all active jobs online
- Real time proactive monitoring of output fleet
Professional Services Offering
- Full site audit using state of the art technology
- Complete breakdown of output fleet and cost of ownership
- Managed rollouts of equipment
- User training
- Valet Services
- On line job status and email notifications
- Customised Billing
Reports
- Service Level Agreements (SLAs)
- Service Quality
- Number of calls per month
- Itemised breakdown of parts required by make and model
- Other
Online Facilities
Our online service facility includes job logging, checking of job status (the last 25 jobs logged will appear) consumables ordering and purchase history. These facilities can be accessed with a secure ID and password.
Contact
Chris AmbroseGeneral Manager
LaserFast Managed Print Services
Email: cambrose@laserfast.com.au