About Us

INTRODUCTION

LaserFast is Australia and New Zealand’s largest provider of repair services for laser printers, faxes, multifunction devices and copiers. Currently, in excess of 40,000 devices each year are repaired. The company also supplies a wide range of printer consumables to its large client base. In late 2005, LaserFast Managed Print Services was launched. LaserFast enjoys a $12 million turnover per annum.

Established in 1996, the company consistently delivers prompt and professional service to many large corporations, government departments, medium and small businesses. LaserFast is a well organised company. By delivering fast on site service, the importance of working closely with users, help desks, IT departments and partners is clearly understood.

For the first six or seven years, the priority for the company was to build the customer base and open branch offices in each capital city in Australia and in Auckland. For the last three years, the priority has been to consolidate the business and implement cutting-edge service delivery systems. The systems allow all divisions and branches of the company to access all information required to deliver high quality service. The next phase of the implementation is to make data available to clients and partners.

BUSINESS DIVISIONS

Time and Materials
LaserFast’s largest business division is its traditional service offering. The company provides an on site repair service at a fixed labour rate of $90.00 plus GST, plus any parts required across metropolitan Australia and Auckland.

Consumables
The full range of consumables for all industry standard printing devices are available at competitive pricing.

LaserFast Managed Print Services
This division undertakes a thorough objective analysis of a client’s print output. Then tailor made solutions are proposed to optimally redeploy existing assets and provide new equipment as needed. Service and consumables supply become part of the solution, creating a managed and controlled print environment.

FEATURES & BENEFITS

Time and Materials

• Four hour on site response.
• All industry standard printers, faxes and multifunctional devices are serviced.
• Outside of capitol cities, on site service is available across Australia through LaserFast’s Regional & Remote Service Network.
• Online logging and call tracking are available.
• No contracts required.
• Clients pay only for service delivered.

Consumables

• Delivery is fast and efficient to all locations within Australia and New Zealand.
• Professional advice is on hand to advise the most appropriate consumables for your devices.
• Online ordering and order tracking are available.

LaserFast Managed Print Services

• An MPS solution gives clients total management and control over their print output.
• The total cost of printing in an organisation can be reduced significantly.
• IT staff and personnel can be more effectively redeployed with a total print solution.
• Clients can customise their billings to track printing by location or profit or cost centre.
• Clients have full access to real time data to track device utilisation, service and frequency of consumables supply.
• LaserFast can effectively mange multiple vendors on behalf of clients, under one MPS agreement.

LASERFAST TECHNOLOGY PLATFORM

Over the last four years, LaserFast has made significant investment in developing and implementing cutting edge service delivery systems which have given the company a real competitive advantage.

Information is disseminated to field service engineers and can be made accessible to clients. Consequently, the efficiency of service delivery is recorded and measurable.

In 2005, the mobile technology feature of the system was nominated for Telstra’s Vendor of the Year Award in the category of Technical Excellence.

Features & Benefits

The system can accurately record complex client information, such as multiple sites, outsource arrangements and specific billing requirements. This is often vital for working with partners and alliances.

LaserFast uses an electronic ‘just in time’ scheduling model which means maximum flexibility to service delivery across all markets.

Clients have access to online call logging and call tracking. The system also generates automatic email responses to inform clients of the status and progress of a service call or a purchase.

All field service technicians are equipped with a hand held computer linking them to LaserFast’s main database. Real time data is captured, asset information is confirmed and proof of attendance is recorded.

FLEET MANAGEMENT SERVICES

To best manage a fleet of print devices in today’s rapidly changing business environment, a range of services are required. LaserFast can deliver these services as part of a business relationship within any of the divisions or as an independent service offering.

Audits
Utilising LaserFast’s systems and sophisticated proprietary software tools, LaserFast can do a thorough audit of client’s printing devices across all sites. By accurately establishing expenditure on document production and general throughput, clients are in a better position to effectively strategise on reducing costs and better deploy resources.

Asset Management
LaserFast sets up and manages asset registries of client’s print devices. Data is captured from the field using LaserFast’s portable computing platform and is combined with historical data and information from other vendors. The register can provide an up to date snapshot of locations and efficiencies of all devices. As well as maintaining serial numbers and locations, the register records information on manufacturer’s warranties, external service arrangement, leases and depreciation schedules – and the register is immediately updated when devices are replaced.

Outsourcing and Branding
By virtue of the investment LaserFast has made in its systems and its national service coverage, LaserFast can partner other companies or service departments to deliver a printer repair service to their clients. On behalf of a business partner, LaserFast can effectively:

• Log service calls from the partner’s clients
• Arrange and deliver the service required
• Provide first level help desk support

Automatic email responses can be generated to inform partners and their clients of the status and progress of a service call. Give the partner access to all data relating to their clients and service given.

Customise reports for the partner as required.

This end-to-end seamless outsource arrangement can be ‘branded’ in the name of the partner, therefore making LaserFast ‘invisible’ to the partner’s clients.